Cancellation & Refund Policy – Ardas Interior
At Ardas Interior, we ensure that every product is delivered with the highest quality standards. Please read our Refund & Replacement Policy carefully before making a purchase.
1. Cancellation Policy
- ❌ Orders once placed cannot be cancelled.
- Since all our furniture is specially crafted and processed after order confirmation, cancellations are not allowed once the order is confirmed.
2. Refund & Replacement
We offer refunds or replacements only under the following conditions:
- Damaged or Defective Product: If you receive a product that is damaged or defective, please report it within 48 hours of delivery along with images/videos.
- Wrong Product Delivered: If you receive an incorrect product, we will arrange for a replacement or issue a refund.
- Quality Issues: If the product significantly differs from its description/specifications, you may request a replacement.
⚠️ Non-Returnable Items: Custom-made, made-to-order, or clearance sale products are not eligible for refunds or replacements.
3. Refund Process
- Once approved, refunds will be processed within 7–10 working days.
- Prepaid orders will be refunded to the original payment method.
- For COD (Cash on Delivery) orders, refunds will be issued via bank transfer (details will be securely collected).
4. Return Conditions
- Products must be unused, in original packaging, and accompanied by invoice.
- Return pickup will be scheduled by our logistics partner after approval.
- If the return is due to customer preference (not our error), return shipping charges may apply.